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Customer Testimonials

Below are just a few of our customer testimonials. If you have a testimonial about our products or services, would you please share them with us? We would love to hear from you!

“I adore the dining room light fixture that we purchased last Friday. We are lucky in CT to have a lighting store that has such a complete inventory in all various styles of lighting. It would behoove everyone to walk around 2 – 3 times as I did before you leave or you may miss something wonderful. Besides the inventory, the staff is knowledgeable, I repeat – knowledgeable, they don’t just tell you what you may want to hear to complete a sale. Lastly, I want to thank both Lisa and Charlene for their help to me and my husband. Can’t wait to shop there again.”
Rita M.

Thank you for taking the time yesterday to discuss my LED lighting / Home Automation system compatibility.

I writing you today to comment about the outstanding customer service we received at your Hartford store yesterday. I don’t know the name of the young man who we first met, but he knew that he was not the expert so he reached out to another employee who in turn reached out to you. This want to get the customer what he needs is to be commended.

When my wife and I found the fixture we thought we wanted, the young man was busy with another customer, he made sure we get with another sales person, when she did not now the answer to our question she immediately got Laura to help us. We ordered the fixtures that we wanted and Laura is making sure the the seeded glass from the two manufacturers are similar enough to work
in our dinning room.

This type of overwhelming concern for the customer is something you cannot teach. You have selected some great people.”
Rich O.

“I found the staff eager to help, friendly and knowledgeable. They quickly found just what I had in mind.”
Donna K.

“I have bought two fans at CT Lighting Center and I had the second one installed by an electrician. The new fan wasn’t working properly so I called to ask for help. They put me in contact with Larry. Eventually Larry came to my house and solved the problem. I really appreciated his help and my fan is working great!”
Brian O.

“Very clean excellence in the staff members.”
Marianna B.

“Love this place. Purchased all our lights and fans from there.”
Shelly B.

“Love this place, they have high quality products and their employees provide great service.”
Gloria B.

“Outstanding in every aspect! I live in Norwalk CT so this lighting store is not at all convenient to go to but it will be my “go to” store for any future lighting needs. I was able to bring home many pendant lights for our new kitchen, most of which they took right down from their showroom floor (both in Hartford and Southington).
I decided on a Kichler pendant and needed 3. Only 2 were in stock and ordered a third. The third light did not match the other two exactly. I ended up finally getting the exact finish and detail because both stores did everything they could to find the proper finish based on the fact that Kichler changed the finish from one stock to next. Again most helpful and the attitude was “whatever we need to do to make it right”. Very refreshing! Thank you!”
Marie T.

“When you need lights or lighting accessories, skip Lowes and Home Depot. Connecticut Lighting on Queen Street in Southington is the place you want to be. Courteous, informative, patient, knowledgeable, friendly and thoughtful are just a few adjectives that come to my mind. Great customer service and quality products. In the past month I’ve frequented their store several times and I have nothing but good things to say about it. They go the extra mile, especially Rob Buntin.”
Donna Z.

“LOVE LOVE LOVE THIS PLACE!!! Have been shopping at CT Lighting Centers forever and will definitely continue to! So many beautiful things and they stand behind all their products. We really enjoy working with Jeff Zagoren – he’s always very helpful and pleasant!”
Bridget C.

“Excellent customer service which is hard to come by these days – a portion of our lighting we purchased from CT Lighting… is having some issues, and rep personally came out to look at the problem and offer further solutions. Very impressed!”
Cassie J.R.

“I want to give a shout out and say thank you to Connecticut lighting and especially Mike Billings going above and beyond to make our experience enjoyable and easy!!!!”
Paul G.

“I love the quality and the selection of the lights that are offered at Connecticut Lighting. I recently decided to replace a couple of my lights and a dining room chandelier in my home in February, 2016. The Salesman, Rob B. that I dealt with in the Southington store was very friendly, kind and helpful. I did not feel rushed or pressured to purchase or make a hasty decision. I appreciated his knowledge and assistance in helping me determine what would be the best choice and valued his opinion. I felt he went above in assisting me, especially with making sure I was happy with my purchases, as one of the lights I purchased was a floor model. The return policy is reasonable. I would recommend this store is you are looking for nice quality lighting.”
Linda R. Newington, CT

“As an Interior Decorator, I can say that CT Lighting has the BEST customer service ever! My clients often want to see their fixtures in person, as finishes don’t often look the same online. They offer a wonderful selection of lighting for every room, as well outdoor lighting, and I especially LOVE the selections in the Crystal room ,and the new hardware room! Truly, the BEST! Also, would like to thank Todd for taking the time to educate me on the fast paced changes in the world of LED bulbs. VERY important to understand how your paint colors will change with the wrong bulb. Janice Weinstein, Owner The Spirited Design”
Janice W.

“Connecticut Lighting has the best selection and GREAT help. Ask for …Charlene if you want a true professional. Searching for light fixtures for a remodel was very daunting, until we drove out to Connecticut Lighting on Brainard Rd in Hartford. Saw the commercials on tv and was delighted with the selection. Thank You for a great experience. They are everything and MORE!!”
Debra C.

“Very pleased with the service, choices and prices. Something for every budget. We want to thank Mitch for going the extra mile and finding a missing jewel for the light we wanted. Our salesman was very helpful and friendly. Sorry we didn’t get his name. Just realized we could have had the 6% off for checking in on yelp. Bummer! But we will be back!”
Doreen J. Marlborough, CT

“I was impressed with the effort and energy that the owner showed to make our shopping experience a great one. After originally having an issue, the owner personally resolved the issue by coming to my house. He did it quick (in time for the holidays) and he made sure it was right. I highly recommend this store because I feel that they truly do care about doing right by their customers while delivering great products.”
Chris D.

“All over every question. Very nice folks !!”
Tom B.

“Jim Fellows of CT Lighting could not be more helpful. He went out of his way to make sure I had the parts I needed to complete an existing lock. When the parts came in he matched them to my existing keys while I waited.

He also provided sound advice on other locks I needed. Service could not have been better. And to top it all off his prices were better than I could find on the Internet.

If you need locks Jim is the man to see.”
William H. Middletown, CT

“I wanted to tell you about a great experience that my wife and I had at your store last Sunday. We were shopping for outdoor ceiling fans, and the store was quite busy. Jim Meltzer saw us and said he’d find someone to help us. When no one was around, he helped us himself.

My wife had many, many questions and asked to see innumerable fans. Jim was fantastic, spending over 2 hours with us. My wife finally found what she wanted and we ordered 3 of them. It was only after we finished the order that we found out Jim was a manager. He could have passed us off to anyone, once the store emptied a bit, but he really went above and beyond.

If your business is like mine, you mostly hear about the negative. I wanted to let you know about something very positive.”
Michael B.

“We could not be more pleased with the selection, the pricing and the excellent service that we received from CT Lighting Centers during the building process for our new home. It is one of the most involved electrical plans that we have ever had in all of the custom homes that we have built – (and we’ve probably built over 700) and Maureen (Sales Consultant) did a great job.
From the selection through delivery and to the billing process – everything was great… Thank you!”
Carol, BROM Builders, Inc.

“Thank you very much for your help in arranging for Seagull Lighting to replace my kitchen lighting fixtures. When I walked into the store on New Year’s Eve, I expected a quick trip; buy a couple of light bulbs, and be on my way. I would never thought that a light bulb was not standard and would result in me eventually having no lighting in my kitchen. Your web site talks about “The customer being the boss” and honesty and integrity and that your number one priority is serving your customer’s every need. A lot of companies claim they put customers first, and that they serve customers’ every need, but I can attest to the fact that CT Lighting really does put customers first.

I have been so impressed with everyone I have come in contact with at CT Lighting. I have shared my story with many friends and family members—they too were surprised about the light bulb no longer being manufactured—and also impressed with the extra steps you have taken to help me. I have worked in a customer/client service relationship throughout my career, and CT Lighting has gone to the top of my list in meeting (and exceeding) customer expectations. I have other lighting fixtures that need to be replaced in my home—you can be assured that CT Lighting will be my first stop.”
Rose – Wethersfield, CT

“David and his staff are experts in helping you design a lighting system that will make your home look it’s best. They are talented, patient and very easy to work with. My wife and I have had many dealings with them and are always impressed with their knowledge, design and advice. We highly recommend them to everyone.”
Vincent P. – LinkedIn

“Great Customer Service, Selection and Prices.

My husband and I are building a house and this place was recommended to us by our friend who had used CT Light for her recent building project. We stopped in on a Saturday to look at lighting, and before we could go off to picking pretty stuff, Ken the lighting expert, insisted we needed to look at the house plans to determine where we needed lights. He was right. He sat with us for two hours going through every inch of our home to design a lighting plan. I was extremely impressed. He will come out to our house site in the near future to confirm the lighting plan. Ken did have to take a break from us when the store got busy, which was a perfect time for us to take a break and get lunch. Ken wrote out 3 pages of detailed lighting needs (pot lights, bath lights, reading, etc.) He is very knowledgeable! We finally left with ‘homework’. Ken provided us lighting books. We returned again a couple of weeks later, on a Sunday, and Cindy helped us pick out our lights. She was friendly, pleasant and very knowledgeable as well! Cindy spent a couple of hours with us choosing fans, chandeliers, bath room lights, etc. I had a detailed price quote for all our fixtures in my inbox within 24 hours! Their prices are comparable to internet prices, and their service so far is great.

Customer service is extremely important to me, and we have chosen to NOT use a very posh lighting store close to our home because their lighting department has crappy customer service. I can’t believe that in this economy and with the internet making purchases so easy (and generally less expensive), that stores in this area have such poor customer service. The only thing that sets you apart is your customer service–the customer experience starts with making eye contact and greeting immediately upon entering your store–doesn’t matter how busy you are, look, greet, smile–3 seconds. (Can you tell I’m passionate about service?! 🙂 )

My experience with CT Lighting the service, the people and prices has been GREAT.”
Raiza A. – Yelp

“We needed fixtures for an entire house. Paul could not have been more patient with us. He offered great ideas and suggestions and was very tolerant with my changes AFTER the order had been place. The service was excellent and we could not have done better on the price for all of our lighting needs.

This is a great family business.”
Jennifer W. – Yelp

“We wanted to take a moment to acknowledge a great customer experience we had with Jeff Zagoren at Connecticut Lighting in Southington, CT. Last year we were in the middle of a complete kitchen renovation and we needed a lot of assistance with choosing under-cabinet lighting for our redesigned kitchen. We went to the Southington store and Jeff was eager to assist us. He explained the different types of under-cabinet lighting (advantages and disadvantages), and we ended up ordering all of our kitchen lighting, plus two (2) ceiling lights and one standing lamp for our bedroom. The process went smoothly and Jeff worked closely with us and one of the technical persons at CT Lighting with the configuration of the lights. When the lights came in, Jeff went above and beyond the call of duty by dropping off part of the order when it arrived into your store. When does that happen??

Most recently, we had a need to call Jeff again, as one of the under-cabinet light fixtures was malfunctioning. Jeff immediately found our work order and advised us that this piece was sill under warranty (we didn’t have the paperwork, but Jeff found it in your system). Again, we had a GREAT customer experience, made possible by Jeff. He rushed ordered this part for us and we picked it up today.

An employee of this caliber should not go unnoticed! We have recommended some of our friends to visit CT Lighting and to personally seek out Jeff. Because of our direct experience with Jeff, we will be back to the Southington store for our lighting needs.”
Bob R & Deb A

“After a lot of research for an “expert” landscape lighting designer in CT, we were introduced to Paul. The challenge presented to him was not only creating a lighting plan that covers over two acres of land, but trying to meet our expectations.

In a very short amount of time, Paul educated us on all the different styles of light, layering concepts, pros/cons, costs benefits, and “less light is more”. He created a plan that included all types of fixtures—each strategically placed, uniquely configured with the correct light output and color. To say the plan was beautiful would be an understatement.

The store is open 7 days a week making our lives so much easier. The order was complex, but was delivered with 100% accuracy. Each of the hundred’s of pieces where meticulously labeled for placement location. A blueprint was made for my electrician to follow.

Throughout the process, Paul was onsite with me at my house to review before, during and after installation. Proactive emails and phone calls to “see how we are doing” were especially appreciated. His attention to the smallest detail while being able to see the big picture is incredible.

Just when I thought Paul was one-of-a-kind, I was introduced to Jim Meltzer who programmed my RadioRA for me. His knowledge of the system, patience of trying to teach me how to use the system and professionalism were a breath of fresh air.

The amount of experience knowledge, professionalism and raw talent Paul and the entire team brings to the table is unmatched. I only wish there were more companies out there like Connecticut Lighting Centers! ”
Terry S.

“I had the pleasure of being referred to Jim Fellows, Hardware Manager, to assist me in securing some replacement parts for my Baldwin door hardware. Jim’s thorough knowledge and expertise was immediately evident. He assisted me in identifying the proper parts necessary to resolve my problem- in a friendly and professional manner. In these days of mediocre customer service at many companies, Jim’s professionalism stands out.

My wife & I purchased all the lighting fixtures for our home from your Hartford location many years ago. That started our positive experience with CT Lighting. Over the years we always return for our lighting needs because of the professionals like Jim we have encountered. We’re always happy to refer our friends to your company because of the great team of knowledgeable professionals you have assembled.”
Dennis E.

“Connecticut Lighting had many options from which I could choose the ceiling fixtures I needed for hallway and bathroom. I wanted a new fixture with a vintage look. I am very happy with my selections. They have expanded inventory to include more than just lighting fixtures. Very cool fixtures for those looking for neat and affordable ways to improve a cherished home.”
Beth S. – Angie’s List

“Bought $400 worth in AM…brought back one item to exchange for larger in PM. Remembered to check in on Yelp! the second time, and saw 6% check in discount . They gave me the discount on everything!! Great customer care!”
Ellen E. – Yelp

“Great merchandise! So many choices. Wonderful customer service.”
Amy S.

“Today, one halogen bulb went out from my pendant cluster. I called the Southington showroom and spoke with Ken regarding a replacement…He went over and beyond to help me find out what wattage and bulb I needed. I placed the order on the phone and couldn’t have been more elated! I just wish you could have a center down near the shoreline …..He truly is an asset to your company!”
Stephanie G. – Facebook

“Excellent Customer Service and great selection of products.”
Rob H. – Yelp

“Better service and selection than ANY big box chain.”
Customer Review on Foursquare

“Bought this lamp today at @CTLighting. I love it and I loved my shopping experience there.” View photo
Customer On Twitter

“I’ll never buy another light at a big box store. The selection, services and, best of all, the expertise is worth the ride to Hartford. MJ is brilliant when it comes to lighting. Ask for her and you won’t be disappointed.”
Brian P. – Facebook

“We wanted to commend MJ on her excellent salesmanship. She was so knowledgeable about all your lighting products and gave us more options then we knew we had. We came away with the two fixtures that we came looking for and were very happy. MJ is so pleasant and cheery to talk to and it was a great experience! This was a first time at this showroom. We had visited your Southington store and bought many lights there before. Both of your stores have friendly and helpful personnel.”
Debbie & David S.

“Expertise and friendly salespeople make it easy for us to choose the perfect lighting for our home! We still get compliments on our dining room chandelier to this day!”
Jessica T. – Facebook

“Love Love Love this store! So many choices!”
Marlene B. – Facebook

“I shopped here and had a big problem…there were so many beautiful choices it took me three days to make my decision. Why why why Connecticut Lighting Centers do you make it so difficult? I did not see lighting like that anywhere else, and the staff, well let me tell you about them. If it weren’t for them, I really would not have known what I was doing. What a successful trip, and if I could take everyone in to see my new lights in my new bathroom, you would never shop anywhere else. Now, on to my kitchen…”
Barbara S. – Facebook

“CT Lighting has the greatest section of lights around…whether indoors or outdoors. I recently purchased three non-tarnishing brass lamps to go on poles out by my pool and they look fantastic.”
Joanne S. – Facebook

“Cindy, from the Southington showroom, was so helpful & friendly. She went above & beyond!”
Nancy O.

“Always a tremendous selection, service is excellent and I have taken the many suggestions of the staff and have not been disappointed. A longtime family business that you can trust. Never disappointed.”
Susan I. – Facebook

“Unbelievable selection! A friend suggested I stop there because I couldn’t find anything I liked for my living room/dining room. She told me Connecticut Lighting had a lot of lighting on display and in stock and I would find something. I had no idea what “a lot of lighting” meant – it is unbelievable walking through their showroom! I found a style I liked and actually had someone help me coordinate the different types of lighting needed. Where do you actually get service anymore? It was really terrific and my rooms look great. Would certainly recommend.”
Customer Review on Google

“I always have a great experience shopping at Connecticut Lighting. I actually travel from NE Penn to shop for lighting for my home. Not only do they have lighting, but everything else to make your home beautiful. Always leave with a car load!”
Customer Review on Google

“I recently remodeled my bathroom. I looked all over the chain stores and couldn’t find anything of quality. When I walked into this lighting center, I was very surprised to see how many bathroom lights there were. And the quality was excellent. The bathroom fixture I wanted wasn’t in stock but it was sent to me without any problems. The sales people were also very helpful and very nice. I need outside light fixtures and I will go there again for them and all my lighting needs. Very friendly people and the prices are reasonable as well.”
Customer Review on City Search

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